Policies

Holiday Agreement

Please ensure that you read and understand the Holiday Agreement before you submit your booking. By submitting a booking, you are deemed to have accepted the Holiday Agreement. 

This contract is with Sandend Holidays. A contract exists as soon as we have issued our confirmation of booking, please check this carefully to see that it accurately reflects your wishes.

Please inform us of any discrepancy in writing within 7 days unless your holiday is to start within 14 days, in which case you should inform us within 24 hours.

Comfortable Stay

We are family orientated and ask that this is respected by reducing noise on site between the hours of 2200 and 0730.

Rates
Please see the website for accurate prices for the season.

Payment
A non-refundable deposit of 25% is required to confirm the booking with the remaining balance being due on arrival. Any extra people, tents or gazebos may be paid for on arrival

If you book your stay within 28 days the full amount will be requested and this is non-refundable.

No refund will be offered for any awning not erected or additional persons that did not arrive.

Cancellation Terms & Procedures
We recommend that you take out insurance coverage for your holiday. Once the deposit or the full balance has been paid, a contract has been entered into.

If you wish to cancel or modify your holiday, please log back into your account and you can amend or cancel online.  

Your booking may be transferred on the following conditions: – 

• if there is availability
• within same season

No refund will be offered.

Access to Site

Sandend Holidays reserves the right to refuse admission to the site, or require an immediate departure from the site without notice or reason whether booked or not.

Arrival and Departure
All visitors MUST report to reception on arrival. If the reception is closed, then please call 07546 073 677.

Check-in is 1400-19.30. We kindly ask that you check out of the static caravan holiday homes and flat at 10.00, tents and tourers are later at 12noon.

For any timings out with these, please contact us at 07546 073 677 or admin@sandendholidays.com

Vehicles

One vehicle per pitch is permitted on site at the door of your caravan or tent. Any additional vehicles must be parked off site, there is a free public car park nearby. Where possible, please avoid vehicle movements after 2200 and before 0730. The speed limit on site is strictly 5mph and pedestrians have right of way.

Parking of commercial vehicles (including sign-written vehicles) on site is strictly prohibited.

Boats are not permitted on site. At management discretion, it may be possible to accommodate small trailers.

Sandend Holidays takes no responsibility for vehicles or their contents whilst parked on-site or nearby.

Hybrid / Electric Cars
EV Charging Points are available at the entrance to the site for hybrid / electric vehicles charging.

Pets
Dogs (max 2 per pitch) are welcome provided this is disclosed at the time of booking. Pets should not be left unattended on the site at any time. Pets are not permitted in the Flat.

Dogs must be always kept on a lead and under control and are the responsibility of you, the owner. 

Please toilet your dogs off-site. Please make sure you clean up after your dog and use the bins provided at the edge of the dunes.  

Dogs, other than registered assistance ones, are not allowed in any of the service blocks.

Fires & Barbeques 

Fire pits are not permitted on site. Open fires on any part of the site are strictly prohibited.  Barbeques must be always supervised and are to be used for cooking only. Please keep barbeques at least 50cm off the ground, this includes whilst cooling.  

Static Caravan Holiday Homes / Flat

We expect you to leave our rental properties in a clean and tidy condition.

The hirer has no right to sub-let the above or permit more than the agreed number of persons detailed on the booking form to use our rental properties. 

Smoking
Sandend Holidays is a non-smoking (including e-cigarettes) environment, both in and outdoors. Strictly no smoking is allowed in any of the accommodations, service blocks or sheltered areas.

Electricity
All caravans and Static Caravan Holiday Homes on the Park have a 10amp supply. This is adequate for lights, television, fridge, hairdryer, vacuum cleaners, razor, radio, standard non convention microwave ovens, domestic kettles.

Please do not bring extra appliances to the static caravan holiday homes/flat as our 10amp supply will not accommodate this.

For Touring – please be aware of your amp usage. 

Conduct
Please keep your pitch clean and tidy throughout your stay.
 
Wetsuits are not permitted in the shower block at any time. 

Dish washing is not permitted in the laundrette or shower block, please use facilities provided at the pot wash station.
 
Hot water is not to be removed from the site’s facilities. 

If the pitch you have been allocated allows space for an awning, the awning can only be used for a maximum of two weeks at a time, after which the grass must be allowed to recover (approx. 2 weeks).

Breathable ground sheet in awnings only please. 

Awnings must not be left unattended for more than 24 hours.

Damage to property

If the property is damaged, either intentionally or accidentally, we reserve the right to charge you for any costs associated with the repair or replacement. 

Data Protection
All the information taken at the time of booking is collected for the purpose of processing your booking. Please see the separate Privacy Policy.

Disclaimer
Sandend Holidays nor any person acting on its behalf is in any way responsible for any loss, injury or damage sustained or for loss or damage to personal property, vehicles or the contents of both left within the site grounds, whether attended or unattended. This does not exclude liability caused by negligence or another breach of duty.