Policies

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Policies

Holiday Agreement

Please ensure that you read and understand the Holiday Agreement before you submit your booking. By submitting a booking, you are deemed to have accepted the Holiday Agreement. 

This contract is with Sandend Holidays. A contract exists as soon as we have issued our confirmation of booking, please check this carefully to see that it accurately reflects your wishes.Please inform us of any discrepancy in writing within 7 days unless your holiday is to start within 14 days, in which case you should inform us within 24 hours.

We are family orientated and ask that this is respected by reducing noise on site between the hours of 2200 and 0730.

Rates
Please see the website for accurate prices for the season.
Season fees will vary. 

Payment
A non-refundable deposit of 25% is required to confirm the booking with the remaining balance being due 4 weeks prior to your booking.

Your deposit may be transferred on the following conditions:- 

  • if there is availability
  • within the same season

 

If you need to cancel at any time the deposit is non-refundable. 

If at the time of booking, your holiday starts within four weeks a 100% payment will be required.  

No refund will be offered for any awning not erected or additional persons that did not arrive.

Cancellation Terms & Procedures
We recommend that you take out insurance coverage for your holiday. Once the deposit has been paid, a contract has been entered into.

If you wish to cancel your holiday, please contact us at the earliest opportunity, in writing: admin@sandendholidays.com.

If the booking is cancelled less than 4 weeks before arrival, the full cost of the booking will be charged.

Access to Site

Sandend Holidays reserves the right to refuse admission to the site, or require an immediate departure from the site without notice or reason whether booked or not.

Arrival and Departure
All visitors must report to reception on arrival. If the reception is closed, then please call 07546073677.Check-in is 1400-2000 (Holiday Home 1500-2000). We kindly ask that you check out on the day of departure 0900-1200 (Holiday Homes 1000).For any timings out with these, please contact us at 07546073677 or admin@sandendholidays.com.

Vehicles

One vehicle per pitch is permitted on-site at the door of your caravan or tent. Any additional vehicles must be parked off-site, there is a public car park nearby. Where possible, please avoid vehicle movements after 2200 and before 0730. The speed limit on site is strictly 5mph and pedestrians have right of way.

Parking of commercial vehicles (including sign-written vehicles) on site is strictly prohibited.

Boats are not permitted on site. At management discretion, it may be possible to accommodate small trailers.

Sandend Holidays takes no responsibility for vehicles or their contents whilst parked on-site or nearby.

Hybrid / Electric Cars
The charging of hybrid / electric vehicles is not permitted on-site. The site system is not designed for the charging of electric/hybrid vehicles at this time. 

We are looking to provide suitable charging points soon.

Pets
Dogs (max 2 per pitch) are welcome provided this is disclosed at the time of booking. Pets should not be left unattended on the site at any time. 

Dogs must be kept on a lead and under control at all times and are the responsibility of you, the owner. 

Please toilet your dogs off-site. Please make sure you clean up after your dog and use the bins provided at the edge of the dunes.  

Dogs, other than registered assistance, are not allowed in any service blocks or the rental Holiday Homes.

Fires & Barbeques 

Fires are not permitted on site. Open fires on any part of the site are strictly prohibited.  Barbeques must be always supervised and are to be used for cooking only. Please keep barbeques at least 50cm off the ground, this includes whilst cooling.  


Holiday Homes

Holiday Homes are expected to be left in a clean and tidy condition.

The hirer has no right to sub-let the caravan or permits more than the agreed number of persons detailed on the booking form.
Pets are not permitted in rental Holiday Homes. 

Smoking
Sandend Holidays is a non-smoking (including e-cigarettes) environment, both in and outdoors. No smoking is allowed in any of the service blocks or sheltered areas.

Electricity
All caravans and Holiday Homes on the Park have a 10amp supply. This is adequate for lights, television, fridge, hairdryer, vacuum cleaners, razors, radios, standard non-convection microwave ovens, and domestic kettles.

Please do not bring extra appliances to the holiday homes as our 10amp supply will not accommodate this.

For Touring – please be aware of your amp usage. 

Conduct
Please keep your pitch clean and tidy throughout your stay.
 
Wetsuits, drysuits or similar are not permitted in the shower block. Dishwashing is not permitted in the laundrette or shower block, please use the facilities provided.
 
Hot water is not to be removed from the site’s facilities. 

If the pitch you have been allocated allows space for an awning, the awning can only be used for a maximum of two weeks at a time, after which the grass must be allowed to recover (approx. 2 weeks).

Breathable ground sheet only, please. 


Awnings must not be left unattended for more than 24 hours.

Data Protection
All the information taken at the time of booking is collected to process your booking. Please see the separate Privacy Policy.

Disclaimer
Sandend Holidays nor any person acting on its behalf is in any way responsible for any loss, injury or damage sustained by them or for loss or damage to personal property, vehicles, and the contents of both left within the site grounds, whether attended or unattended. This does not exclude liability caused by negligence or another breach of duty.

Sandend Holidays is committed to complying with the General Data Protection Regulation (GDPR) legislation, strengthening the security and protection of its customers and employees data. ‘Data Protection Law’ includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation.
Sandend Holidays complies with the data protection principles set out below. When processing personal data, it ensures that:
  • Only data specifically necessary for the supply of goods, services and accommodation to customers will be collected and stored. This includes Billing Address, Email Address and Payment Information.
  • it is processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’)
  • it is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘purpose limitation’)
  • it is all adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’)
  • it is all accurate and, where necessary, kept up to date and that reasonable steps will be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’)
  • it is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’)
  • it is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’)
  • Online, only your order data billing, booking, and order contents data is stored on our server. This information is encrypted using a Secure  Layer before it is transmitted over a web server. We do not store payment details.
  • Any printed documentation that includes customer data is stored securely.
  • Our customers have a permanent right to request that all data be erased at any time. If you wish to be erased from our systems, please contact us.
  • Cookies allow the website to recognise repeat custom and cart contents. Used only to track this information
  • We expect all of our suppliers to have GDPR procedures in place and encourage customers to familiarise themselves with GDPR.
Sandend Holidays will ensure that all staff who handle personal data on its behalf are aware of their responsibilities under this policy and other relevant data protection and information security policies, and that they are adequately trained and supervised. The Directors of Sandend Holidays take ultimate responsibility for data protection.
If you have any concerns or wish to exercise any of your rights under the GDPR, then you can contact us at:
Sandend Holidays, Seaview Road, Sandend, AB45 2UET: 07546073677
E: admin@sandendholidays.com

 

 

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